ServiceTitan Refund of $9,433, Plus $10,740 Off the Next Year
The Problem:
GreenTree Air Conditioning, an HVAC company in Pompano, Florida, was paying ServiceTitan $6,363 a month for its field service management software. The owner and the CFO had both tried to negotiate for years. ServiceTitan wouldn’t move.
What We Discovered:
Our first attempt failed too. ServiceTitan refused to negotiate. So we waited three months and went back with a different approach, using GreenTree’s payment history and a closer look at what the company was actually using. GreenTree was paying for licenses and features its team didn’t use.
The Results:
- $9,433 refund, covering unused licenses and features plus a negotiated credit
- $10,740 off the next 12 months ($895 a month)
- 14% lower ServiceTitan bill
- No disruption to the tools GreenTree’s team uses
- Ongoing monthly bill monitoring
How the $20,173 adds up:
| ServiceTitan bill | Monthly | 12 months |
|---|---|---|
| Before | $6,363 | $76,356 |
| After | $5,468 | $65,616 |
| Saved | $895 | $10,740 |
| Refund | $9,433 | |
| Total saved | $20,173 |
The Lesson:
A first “no” isn’t the final answer. ServiceTitan doesn’t publish its prices. ServiceTitan’s pricing page lists per-technician packages with a “Request Pricing” button on every tier, so what you pay is set in a sales conversation, and it can be revisited. Vendors often claim contracts are fixed to discourage negotiation. Contracts can almost always be renegotiated; it takes timing, persistence, and knowing exactly what’s on the bill. That’s why we review up to 36 months of past invoices, not just the current one.
“They have been amazing at helping us. You just don’t know what you don’t know. They have saved us a lot of money over the years. Thanks to you and your team.”
— Chad Aitken, CEO, GreenTree Air Conditioning
Related: how to lower your ServiceTitan bill · how to negotiate software price increases · how we negotiate software bills · how Joyland Roofing got QuickBooks free two years in a row
Frequently asked questions
Can you lower a ServiceTitan bill after they say no?
Yes, in GreenTree’s case. ServiceTitan turned down the owner, the CFO, and our first attempt. Three months later we went back with a different approach and secured a $9,433 refund plus $10,740 off the next 12 months.
Can you get a refund from ServiceTitan?
GreenTree did. The $9,433 refund covered licenses and features GreenTree was paying for but not using, plus a credit we negotiated. We review up to 36 months of past invoices to find charges like these.
How long does a ServiceTitan negotiation take?
Most negotiations wrap within a month. GreenTree’s took about three months, because we waited before going back with a new approach.
Does ServiceTitan publish its prices?
No. ServiceTitan’s pricing page lists per-technician packages and asks you to request pricing for each one, so the price you pay comes from a sales conversation.
Want results like this for your business?
Upload a recent software bill and see what we can save you. There’s no upfront fee, and you only pay if we find savings.
CostFixers is an independent company and is not affiliated with or endorsed by ServiceTitan.
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