Park Place avoids early termination fees, while reducing trash spend by 38%
The Problem:
Park Place Condo Trust was trapped in a contract with Waste Management. The community faced missed pickups, hidden fees, service inconsistency, and impossible-to-reach customer service. When they tried to leave, they discovered their contract had auto-renewed without proper notice—trapping them with a $6,300 early termination fee (ETF). The relationship was beyond repair, and any hope of negotiating improvements was gone.
What We Discovered:
The community needed an advocate who understood both the waste management industry and their daily operational needs. With relationships across national and regional waste companies, we could negotiate competitive proposals while simultaneously fighting the ETF battle with Waste Management.
The Results:
Vendor Transition:
- 100% of ETF waived
- 38% reduction in monthly spend
- $32,796 saved over 3-year term
- End-to-end vendor management
The Lesson:
Auto-renewed contracts with ETF penalties are designed to trap unhappy customers. Vendors count on communities being too overwhelmed or intimidated to fight back. Breaking free requires industry relationships, negotiation expertise, and willingness to battle with each provider.
“Between just two clients, CostFixers saved over $44,000. My Property Managers and HOA clients cannot thank or recommend them enough.“
— Platinum Realty Group | Cambridge, MA
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